1. Service Description

We provide private airport transfer services between airports and designated locations as selected by the customer at the time of booking. All services are subject to availability and confirmation.

2. Booking and Confirmation

• 2.1 All bookings must be made via our website or approved communication channels.
• 2.2 A booking is considered confirmed only after full payment is received and a confirmation email is sent.
• 2.3 Customers are responsible for providing accurate travel information (flight number, arrival time, pickup location, contact details).

3. Prices and Payment

• 3.1 All prices displayed on the website are final unless otherwise stated.
• 3.2 Payments must be made through the secure payment methods offered on the website.
• 3.3 We reserve the right to change prices at any time; however, confirmed bookings will not be affected.

4. Cancellation and Refund Policy

• 4.1 Cancellations made 24 hours before the scheduled pickup time are eligible for a full refund.
• 4.2 Cancellations made less than 24 hours before pickup time are non-refundable.
• 4.3 No refunds will be issued for no-shows or incorrect pickup information provided by the customer.

5. Waiting Time Policy

• 5.1 For airport pickups, the driver will wait up to 60 minutes after the actual landing time.
• 5.2 Additional waiting time may be charged if delays exceed the free waiting period.
• 5.3 For non-airport pickups, the driver will wait 15 minutes after the scheduled time.

6. Customer Responsibilities

Customers agree to:

• Provide accurate booking details
• Be present at the pickup point on time
• Follow safety instructions and treat drivers/vehicles respectfully
• Not carry illegal or dangerous items

7. Luggage and Passengers

• 7.1 Each booking allows a reasonable amount of luggage based on the selected vehicle type.
• 7.2 Oversized or excess luggage must be declared in advance.
• 7.3 Child seats must be requested at the time of booking where required by law.

8. Flight Delays and Changes

• 8.1 We monitor flight arrivals when a flight number is provided.
• 8.2 Pickup time will be adjusted accordingly at no extra charge within reasonable limits for delays.
• 8.3 We are not responsible for missed pickups if flight details are incorrect or omitted.

9. Liability

• 9.1 We are not responsible for delays caused by traffic, weather, accidents, or force majeure.
• 9.2 Liability is limited to the cost of the transfer service paid.
• 9.3 We are not responsible for lost or forgotten items left in the vehicle.

10. Force Majeure

We shall not be held liable for failure to perform services due to natural disasters, strikes, war, or government restrictions.

11. Complaints

12. Privacy and Data Protection

Personal data is processed in accordance with our Privacy Policy, available on our website.

13. Amendments

We reserve the right to modify these Terms & Conditions at any time. The latest version will always be published on our website.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of TURKIYE. Any disputes shall be subject to the exclusive jurisdiction of the courts of ANTALYA.

15. Contact Information

SUNSHUTTLES (Desu Golf Ltd)
Website: onlineairporttransfer.com
Email: contact us
Address: Antalya